The well-being of our guests and staff is very important to us. Over the past months we have experienced strange and challenging times. We have now reopened the hotel safely by following the Welsh Government guidelines. Please note, these may be different to the rest of the UK, but as we are in Wales, we will be sticking to the Welsh guidelines. Please respect our guidelines.
There will be some changes but we still aim to give our guests the very best experience while adapting to this new 'normal'.
We encourage guests to help us maintain a safe environment by:
Face coverings - Face masks MUST be worn when entering and moving around the hotel. They may be removed once seated or in your rooms.
Keeping a safe distance – Please help us by following the current Welsh distancing guidelines as far as reasonably practicable at all times.
Personal hygiene – We’ve provided sanitizing gel at all entry points and in many other areas around the hotel. Guests are encouraged to wash their hands frequently.
Use contactless where possible – All major credit & debit cards are accepted as methods of payment and deposit.
Your room – Your room will be electrostatically cleaned and disinfected with care before your arrival. Where relevant, guest amenities will be replaced with single-use items to minimise cross contamination – e.g. single use sachets of tea/coffee. For additional information on cleaning please check housekeeping section.
Temperature Checks – Your temperature may be taken upon entry into our hotel based on current government guidance and industry practice. Should your temperature be above 37.8°C, we will advise you to go home and get checked. This is for the safety of you and our staff. We thank you for your cooperation in allowing us to check your temperature and your understanding that should it be above 37.8°C, you will, unfortunately, not be able to stay with us.
Staying home if you’re unwell – Please stay at home if you are unwell or have been in contact with someone with COVID19 symptoms in the past 14 days. If you begin to feel unwell during your stay, contact our reception immediately.
Travelling from Lockdown areas - If you are living in a lockdown area, please do not travel unless it is mandatory. We have a cancellation policy of up to 5 days before arrival free cancellation, but should you need to change your booking due to travelling restrictions, we are more than happy to change your dates.
Key Contact information – We shall be asking you to provide information to comply with Track & Trace / Test & Protect protocol to ensure that we all do our part in saving lives and limiting the spread of the virus. There is also a unique QR code you can scan for the NHS Track & Trace system.
Public Area’s & Reception:
Please follow guidance given on appropriate traffic flow within the hotel.
Foot traffic is being managed by limiting the number of reservations we accept and managing the number of guests allowed into the hotel at any given time.
Hand sanitizer is available and accessible at all times at entry points.
If and invoices is requested, it will be emailed to guests once payment is received.
Screens are placed at reception to ensure social distancing is maintained between our guests and hotel staff, and are regularly disinfected.
All guestroom keys are disinfected before and after use.
Leaflets, magazines and publications will no longer be available.
Our team regularly clean the reception area, including disinfecting all surfaces after guest’s check-in and check-out.
Public toilets on the ground floor are open for guests to use, however we strongly recommend guests use their guestroom facilities. We advise guests not to enter if there are two people using the facilities, and to wait until one or both have left before entering.
We have invested in electrostatic disinfectant sprays for deep cleaning once guests have departed.
All linen is done in house and therefore is not shared with any other hotel and is thermally disinfected during the washing and ironing process, adhering to UK healthcare standards.
Housekeeping will not enter guest rooms during their stay unless asked to.
If you require any additional items such as towels to your room, you can ask at our reception desk.
Our already comprehensive cleaning practices have been further developed following the pandemic and we regularly disinfect surfaces and upholstery using anti-bacterial and virus killing chemicals/agents.
High contact surfaces (communal handles, counters, etc.) are disinfected on a regular basis.
Our Restaurant and Bar:
We have an enclosed Beer Garden to provide outdoor seating to customers who wish to sit outside. Whether you are sitting indoor or outdoor, our tables will be spaced 2 meters apart and groups of maximum 6 seated together. If your party is more than 6 guests, we will split you on multiple tables, 2 meters apart.
There is also a limit of 4 households per table. This excludes children under 11.
Please do not move furniture.
Breakfast is available from 8.00 am until 9:30 am and a time must be booked in advance during check-in. As we know how much you like your breakfasts with us, we are continuing with our full cooked breakfasts. If you would prefer something else, please ask and we will do our best to accommodate you.
Dinner will be served daily from 6.00pm to 9.00pm and Lunch served Saturday 12pm to 2pm with Sunday Roast 12pm to 2pm on Sunday only. Please pre-book.
Room service is available upon request.
Both hotel and public bar are open daily until 10pm.
Table service only.
Please use contact-less payment where possible.
Once you are allocated a table, please remain seated and no swapping tables.
We have increased all hygiene training across all areas of the team.
There are new operating procedures for cleaning and sanitising all areas throughout the hotel, which is adhered to by all team members.
All our staff have access to protective equipment during their daily job requirements (face coverings, disposable gloves). Face coverings are worn by all staff in public areas.
All staff will have their temperature checked on arrival for their shift and the results will be recorded in a confidential document.
As always, we are here to ensure your stay is as enjoyable and comfortable as possible, so please speak to Reception if you have any concerns or questions during your stay.